Understanding Our Return Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Return Policy

REFUSED DELIVERIES/RETURNED ORDERS

UPS or FedEx refused deliveries or returned orders will be charged a 20% restock fee plus original and returned shipping costs. Common Carrier refused deliveries or returned orders will be charged a 20% restock fee plus freight charges both ways. All returned orders must be sent back in original condition within 90 days of original purchase date. Original shipping costs for your order under our "free shipping" offer will not be refunded WaterSofterplus DBA Housetechplus LLC. does not accept returned items that have been installed, used or open packaging.

RETURNED MERCHANDISE

WaterSofterplus DBA Housetechplus LLC must be contacted prior to the return of any items found to be defective in materials or workmanship by the manufacturer within the applicable manufacturers warranty period.

The shipment of returned, repaired or replaced goods to and from a designated  location shall be at the sole cost, risk and responsibility of Buyer

Performance issues are not warranty issues. If your item is not functioning as it should contact our customer support. Any damage claim must be made within 30 days of date of delivery. Warranty or damage claim approvals take 5 working days to process. Original sale price refunds less original shipping fees will only be given if returned items are received in original condition. Non warranty or damage claim items must be received within 90 days of the date of original purchase. Please contact us by email or call (813)501-9733prior to returning any merchandise.

Note
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  housetechplus@gmail.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What is the Return Policy?

Our Return Policy is designed to provide customers with a straightforward way to return items they are unsatisfied with. This policy ensures that you can return products within 30 days of purchase as long as they are in their original condition. Therefore, if you find yourself unhappy with a purchase, you can easily initiate a return and get a refund or exchange, which helps maintain customer satisfaction.

How to Return an Item?

To return an item, simply follow the steps outlined on our website. Start by filling out the return form, which requires details like your order number and the reason for the return. After that, package the item securely and ship it back to the address provided. Make sure to keep your shipping receipt, as it serves as proof of the return. Because we want to handle your return efficiently, timely processing is crucial.

Exceptions to the Return Policy

While our Return Policy is flexible, there are a few exceptions worth noting. Items that have been used, personalized, or on sale may not be eligible for return. Therefore, always check the specifics on the product page before making a purchase. This helps avoid frustration later on, as we want to ensure that you are satisfied and informed about the items you choose.