Warranty Policy for WaterSoftenerPlus.com

Effective Date: November 4, 2025
Last Updated: November 4, 2025

WaterSoftenerPlus.com (“we,” “our,” or “us”) stands behind the quality of our products. This Warranty Policy explains your rights and our responsibilities regarding warranties on goods purchased through our website.

1. Coverage Summary

Unless otherwise stated in writing, WaterSoftenerPlus.com provides a limited warranty covering defects in materials and workmanship under normal residential or commercial use for the applicable warranty period described below.

Warranty coverage applies only to products purchased directly from WaterSoftenerPlus.com or its authorized distributors.

Third-party brands or products are covered solely by the original manufacturer’s warranty.

2. Standard Warranty Periods

Product Type Warranty Period Coverage
Water softeners, filters, and systems 1 year Materials & workmanship
Replacement parts, fittings, accessories 90 days Manufacturing defects
Electrical & control components 1 year Manufacturer defect only
Custom or OEM-built systems As stated on invoice May vary by component

Warranty begins on the original delivery date.

3. What This Warranty Covers

  • Defects in materials or workmanship under normal, non-commercial use.

  • Replacement of defective components (at our discretion).

  • Technical support or troubleshooting assistance.

4. What This Warranty Does NOT Cover

  • Improper installation, maintenance, or misuse.

  • Water quality issues (hardness, iron, sediment, etc.) outside manufacturer specifications.

  • Damage caused by freezing, flooding, fire, electrical surge, or natural disasters.

  • Consumable items (e.g., filters, resin, membranes, cartridges).

  • Labor costs for removal, reinstallation, or service calls.

  • Damage caused by unauthorized repairs or modifications.

  • Freight or shipping damage — claims must be filed directly with the carrier.

5. Warranty Claim Process

To submit a warranty claim:

  1. Email watersoftenerplus@gmail.com with:

    • Order number

    • Product SKU and description

    • Photos or video showing the defect

    • Installation date and description of the issue

  2. Our support team will review your claim within 3–5 business days.

  3. If approved, we will issue an RGA (Return Goods Authorization) and instructions for replacement or service.

  4. Buyer is responsible for shipping costs unless otherwise agreed in writing.

6. Replacement Parts

Replacement or repaired parts are covered for the remainder of the original warranty period or 90 days, whichever is longer.

7. Limitation of Liability

Our liability under this warranty is limited to repair, replacement, or refund of the defective item — not to exceed the original purchase price.

We are not responsible for incidental, consequential, or special damages, including but not limited to property damage, water damage, labor, downtime, or loss of business or profits.

This limitation applies to the fullest extent permitted by law.

8. Transferability

This warranty is valid only for the original purchaser and is non-transferable.

9. Governing Law

This Warranty Policy shall be governed by and interpreted under the laws of the State of Florida, USA, without regard to its conflicts of law principles.
All warranty-related disputes will be handled in the courts of Hillsborough County, Florida.

10. Contact

For warranty support or questions, contact:
📧 watersoftenerplus@gmail.com
📍 Tampa, Florida, USA

Legal Notices

This Warranty Policy complies with:

  • Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.)

  • Google Merchant Center product listing requirements

  • Shopify and PayPal product warranty disclosure standards