Shipping policy

🚚 Shipping Policy for WaterSoftenerPlus.com

Effective Date: November 4, 2025

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You’ll receive a notification when your order has shipped.

2. Domestic Shipping (U.S.)

We ship from our Florida fulfillment center and partner warehouses.

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days (where available)

  • Freight/LTL Shipments: Require a commercial address; liftgate service available upon request.

Shipping times are estimates and not guaranteed. Delays may occur due to high order volume or carrier issues.

3. Shipping Rates

Shipping is Free on most U.S. orders unless otherwise noted.
Heavy or oversized items (water systems, tanks, pallets) may incur additional freight costs shown at checkout.

4. Order Tracking

Once your order ships, a tracking number will be emailed automatically.
Please allow up to 24 hours for tracking to activate.

5. Damaged or Lost Packages

Inspect your delivery upon receipt.
If your order arrives damaged:

If your order is lost in transit, contact us immediately and we’ll file a claim with the carrier.

6. International Shipping

At this time, we ship only within the United States and U.S. territories.
For international orders, please contact us directly for a quote.

7. Freight Deliveries

Freight shipments require an adult signature at delivery.
If the driver notes “delivery refused” or “no contact,” re-delivery charges may apply.

8. Contact

Questions?
Email watersoftenerplus@gmail.com or call our support line during business hours.

🔁 Returns & Refund Policy for WaterSoftenerPlus.com

Effective Date: November 4, 2025

We want you to be 100% satisfied with your purchase.
If you are not completely happy with your order, please review our return policy below.

1. Eligibility

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, uninstalled, and in original packaging.

  • Returns require a Return Goods Authorization (RGA) number from our support team.

2. Non-Returnable Items

The following cannot be returned:

  • Custom-built or special-order systems

  • Electrical components once installed

  • Items with water, chemical, or installation damage

  • Opened filters or consumables

3. Return Process

  1. Contact us at watersoftenerplus@gmail.com for an RGA number.

  2. Pack items securely in original packaging.

  3. Ship to the return address provided with your RGA.

  4. Include your name, order number, and contact details inside the box.

Unauthorized returns may be refused.

4. Shipping Costs

Customers are responsible for return shipping costs unless the product was defective or we made an error.
Shipping fees are non-refundable.

5. Refunds

Once your return is received and inspected, we’ll email you regarding approval or rejection.
Approved refunds are processed to your original payment method within 5–10 business days.

6. Exchanges

We only replace defective or damaged items. To exchange, email watersoftenerplus@gmail.com within 7 days of delivery.

7. Cancellations

Orders may be canceled before shipment by contacting us immediately.
Once shipped, orders fall under our standard returns policy.

8. Freight or Oversized Returns

Freight returns (pallets, tanks, or heavy equipment) require prior approval and may incur a restocking fee up to 25% to cover handling and inspection.

9. Warranty

Manufacturer warranties apply to all eligible products.
To file a claim, email watersoftenerplus@gmail.com with proof of purchase and photos.

10. Contact

For returns or warranty questions, contact:
📧 watersoftenerplus@gmail.com
📍 Tampa, Florida, USA

✅ Compliance Summary

These two policies now:

  • Meet Shopify, PayPal, and Google Merchant Center standards.

  • Match your Terms of Sale (Florida law).

  • Include the required support email and clear refund timelines.