Frequently Asked Questions

Most orders ship via UPS, FedEx, or Freight depending on size/weight. Typical delivery is 5–12 business days after shipment; freight timelines can vary by destination and carrier capacity.

Full Shipping Policy

Yes. We ship across the continental U.S. Freight items deliver curbside; liftgate service may be available at checkout or by request.

When your order ships, you’ll receive a tracking link by email. For multi-box or freight shipments, separate tracking numbers may apply.

Uninstalled items in original packaging may be returnable within the policy window. Special-order or commercial SKUs may incur restocking and freight charges. Review our full policy for specifics and steps.

Returns & Refunds • Terms • Privacy

Please note damage on the carrier’s delivery receipt and photograph the packaging and product. Contact us within 48 hours so we can file a claim and arrange a resolution.

Use our sizing tool to match capacity to household size, hardness, iron, and usage. If you’re between sizes, choose the larger unit for fewer regenerations.

Water Softener Sizing Chart

Yes—our 10,000 GPD Commercial RO is a serviceable, USA-made platform suitable for many high-throughput applications.

Common choices include the Fleck/Pentair 2900 NXT2 and Pentair 3900 NXT2. Flow rate, media type, and configuration determine the best fit.

We provide U.S.-based product support for sizing and setup basics. For compliance and warranty, we recommend licensed professional installation.

Follow your product manual for backwash/regeneration schedules and periodic media checks. Keep salt topped up (for softeners) and replace filters per usage and water quality.

Yes, heavy-duty valves may require build time. Pentair 3900 NXT2 and similar SKUs can vary—contact us for current ETAs.

Start with FL62115 NXT2 Timer Assembly or the NXT2 Controller + 3150 Filter Head.

We accept major cards and Shop Pay. For large freight orders, we may request additional verification to protect customers against fraud.